Welcome to the U.S. Army Claims Filing System
Operations during Federal Government Shutdown
You may enter and submit claims in the PCLAIMS system; however, no claims will be processed during a federal government shutdown. Once any shut down is ended, claims will be assigned to examiners and will be processed in the order in which they were received.
Please remember selecting Transfer to MCO in either DPS or GHC/HSC does not transfer any data or information to this system as those systems are not linked to any of the Services' claims systems.
If you are near the 2-year statute of limitations you must enter and submit your claim in this system before the 2-year mark from date of delivery to retain the right of the claim, regardless of any possible federal government shutdown.
We appreciate your understanding.
End of Fiscal Year
Please note that as we approach the end of the current fiscal year claims will continue to be accepted and processed; however, award payments are contingent upon availability of funds. Please remain in contact with your assigned examiner after your claim is submitted. This includes after the start of the new fiscal year which will require new funding. We appreciate your patience and cooperation as we continue to work to adjudicate your claim actions.
You must select United States as your Region regardless of where you are located in the world. At the review screen the field office should show CPCS. This is required as CPCS is the only office which processes Personal Property Claims. If you make any other selection your claim may not be received and may sit idle.
CPCS can only interact with the proper party claimant. The proper party claimant is the person in whose name orders were issued for a shipment, or the service member or civilian employee for claims other than shipments. If the proper party claimant wishes to appoint an agent once the claim is submitted in the Army Claims Service system, the proper party claimant must submit a Special Power of Attorney appointing the person whom they wish to act as their agent. It is recommended the proper party claimant enter their enterprise email in the claimant profile for contact.
You are authorized to submit one claim per delivery regardless of how many claims DPS or HSC will allow you to enter in those systems.
You MUST file a separate claim for OCIE, regardless of number of deliveries. This is the only exception to the one claim per delivery restriction.
When submitting a claim do not make one-line entries (i.e., 3 boxes missing, miscellaneous, tools, or duffle bag). You may group like items such as “men’s clothing” or “women’s clothing”; however, if you submit a claim with one-line entries other than those noted as allowed grouping, the claim will be closed, and you will be notified to resubmit the claim with items listed appropriately.
**Scobey Warehouse Fire Claims**
Claims for loss or damage for personal property in storage at the Scobey Warehouse due to fire must be entered in the PCLAIMS system as a SHIPMENT CLAIM. Any information to the contrary is to be disregarded. Once the claim is completed with the storage provider, then a claim may be filed with CPCS. If a claimant has questions, they should be addressed to the CPCS functional email address prior to submitting the claim: usarmy.knox.hqda-otjag.mbx.cpcs@army.mil
These Claims will be accepted and adjudicated after the claim is completed with the warehouse.
While the claim may be payable, award payment are SUBJECT TO AVAILABILITY OF FUNDING.
CPCS MISSION STATEMENT
Provide Army Soldiers, Civilian employees, and other eligible claimants prompt and accurate information regarding the personal property claims process; ensuring that incident to military service claims are adjudicated expeditiously and properly, while protecting the financial interests of the U.S. Government.
Once you enter this system, please update your claimant profile if you already have one.
THIS SITE IS INTENDED FOR USERS TO FILE CLAIMS FOR PROPERTY LOSS OR DAMAGE. THE SYSTEM CAN BE ACCESSED BY USING CAC OR DS LOGON CREDENTIALS.
If you use DS Logon in lieu of CAC access and have issues with DS Logon, you must contact DMDC customer service at (800) 477-8227. CPCS and JAG Corps ITD have no authorities to address DS Logon issues.
WARNING - If you have property loss in connection with the shipment of household goods you must notify the TRANSPORTATION SERVICE PROVIDER (TSP) within 180 DAYS of the date of delivery no later than the 180th day from the delivery date of the shipment. You must also submit a claim with the TSP no later than 9 months from the date of delivery and before filing a claim with Army in order to remain eligible for the full replacement value program.
PLEASE NOTE that the notification of loss and damage is separate from filing a claim. If you choose to file directly with the Army and forego your right to file with the TSP and receive full replacement value, you ARE STILL REQUIRED TO FILE YOUR NOTICE OF LOSS AND DAMAGE WITH THE TSP PRIOR TO THE 180 DAY DEADLINE. FAILURE TO FILE YOUR NOTICE OF LOSS AND DAMAGE WITHIN THE 180 DAY DEADLINE WILL RESULT IN THE DENIAL OF YOUR CLAIM BY THE TSP AND/OR THE ARMY.
Before continuing you will need to input your DOD ID number from the back of your government ID or CAC card, located above the bar code and below the text "DoD ID Number".
If you do not know or cannot find your DOD ID number, please access https://www.dmdc.osd.mil/milconnect/. Utilize the single sign on ID option and retrieve your DOD ID number that was assigned to you during your federal service.