Welcome to the U.S. Army Claims Filing System 

Once you enter the PCLAIMS system please update your claimant profile if you already have one.

THIS SITE IS INTENDED FOR USERS TO FILE CLAIMS FOR PROPERTY LOSS OR DAMAGE.  THE SYSTEM CAN BE ACCESSED BY USING CAC OR DS LOGON CREDENTIALS.

 If you use DS Logon in lieu of CAC access and have issues with DS Logon, you must contact DMDC customer service at (800) 477-8227. CPCS and JAG Corps ITD have no authorities to address DS Logon issues.

Only the military member or ci vilian employee in whose name orders were issued to ship HHG or POV may access the PCLAIMS system to file a shipment claim.

Only the military member or civilian employee may access the PCLAIMS system to file a non-shipment claim for unusual occurrence not related to a shipment. 

You are authorized to submit one claim per delivery.  If your Government Bill of Lading (GBL) shows 1/1 in Block 4 you may file 1 claim for your shipment.  If there is other data such as 2/3, or other numbers to indicate multiple shipments, you may file a claim for each separate delivery.  You MUST file a separate claim for OCIE, regardless of number of deliveries.  This is the only exception to the one claim per delivery restriction.  When submitting a claim do not make one-line entries (i.e., 3 boxes missing, miscellaneous, tools, or duffle bag).  You may group like items such as “men’s clothing” or “women’s clothing”; however, if you submit a claim with one-line entries other than those noted as allowed grouping, the claim will be closed, and you will be notified to resubmit the claim with items listed appropriately.

WARNING - If you have property loss in connection with the shipment of household goods you must notify the TRANSPORTATION SERVICE PROVIDER (TSP) within 180 DAYS of the date of delivery no later than Midnight GMT of day 180 from the delivery date of the lost or damaged items.  you must also submit a claim with the TSP no later than 9 months from the date of delivery and before filing a claim with Army in order to remain eligible for the full replacement value program. 

PLEASE NOTE that the notification of loss and damage is separate from filing a claim.  If you choose to file directly with the Army and forego your right to file with the TSP and receive full replacement value, you ARE STILL REQUIRED TO FILE YOUR NOTICE OF LOSS AND DAMAGE WITH THE TSP PRIOR TO THE 180 DAY DEADLINE.  FAILURE TO FILE YOUR NOTICE OF LOSS AND DAMAGE WITHIN THE 180 DAY DEADLINE WILL RESULT IN THE DENIAL OF YOUR CLAIM BY THE TSP AND/OR THE ARMY.  

Before continuing you will need to input your DOD ID number from the back of your government ID or CAC card, located above the bar code and below the text "DoD ID Number".

If you do not know or cannot find your DOD ID number, please access https://www.dmdc.osd.mil/milconnect/.  Utilize the single sign on ID option and retrieve your DOD ID number that was assigned to you during your federal service.

Not Later Than 180 DAYS FROM DELIVERY- File your Loss/Damage Report directly with the TSP or in the DPS Claims Module through Military One Source at https://www.militaryonesource.mil/moving-housing/moving/pcs-and-military-moves/ if your Government Bill of Lading number is 4 letters followed by several numbers (KKFA1234567).  If your GBL number is 2 letters followed by several numbers (JY-1234567) or (TO55-55-12345) you must contact the TSP directly your shipment will not be in DPS. 

Not Later Than 9 MONTHS FROM DELIVERY - File your claim directly with the carrier to retain Full Replacement Value eligibility.

Not Later Than 2 YEARS FROM DELIVERY (but after 9 months) - File your claim directly with the Carrier or Claims Center under the standard depreciation rules.

Not later than 48 HOURS FROM PICKUP AT THE VEHICLE PROCESSING CENTER - Contact IAL claims directly via email at claims@ialpov.us if you find additional vehicle damage and it was NOT annotated on the Vehicle Inspection and Shipping Form. They will provide instructions for further claim actions.

If you have questions, select Contact CPCS at the top of the screen.
 

• Only the military member or civilian employee in whose name orders authorizing shipment of HHG or POV, may access the PCLAIMS system to submit a shipment claim (exception for BLUEBARK claims should be addressed to the contact email address).  Only the military member or civilian employee may access the PCLAIMS system to submit a non-shipment claim for unusual occurrence. 

• Noncombatant Evacuation Operations (NEO) and Directed Evacuation Actions claims Information paper.  Review this information before beginning a claim for loss/damage due to a NEO or Directed Evacuation Action.  

• Army Directive 2019-21 - The Army will no longer pay claims for unusual occurrences under the Personnel Claims Act when the damage is caused by flood, hurricane, earthquake, or other acts of nature or weather phenomena.

•  Need to file a claim with your TSP first? Click Here for information on filing a claim against your TSP

• ABCs of Claims  

• Corporate Electronic Funds Transfer Form - DFAS requires that all claimants submit a CEFT Form in order to receive claims payments.  Click here to download the CEFT Form 

• If you have questions about the process or wish to provide feedback to leadership regarding your experience, please email us at usarmy.knox.hqda-otjag.mbx.cpcs@army.mil